Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices you have about your information. It applies to people who use our website, create accounts, or otherwise interact with our services.

Information We Collect

We collect information that is necessary to provide our services, protect users, and meet legal obligations. This includes:

Account Information: your name, email address, date of birth, username, password, and other details you provide when creating or updating an account.
Identity and Verification Data: documents or information you provide to verify your identity and address when required for compliance or security purposes.
Activity and Usage Data: records of your interactions with our site and services, such as pages viewed, features used, game and session logs, timestamps, and other activity data.
Device and Technical Data: IP address, browser type and version, device identifiers, operating system, and performance data collected to operate and secure our services.
Communications: correspondence between you and our support team, including chat communications and any feedback or complaints you provide.
Marketing and Preferences: choices you make about receiving marketing communications and your communication preferences.
Aggregated and Anonymous Data: information that has been aggregated or de-identified so it cannot reasonably identify an individual.

How We Use Your Information

We use your personal data for clear and specific purposes, including:

Creating and managing your account and providing the services you request.
Verifying your identity and helping keep our community safe.
Operating, improving, and personalising the website and our services.
Responding to your enquiries and providing customer support.
Detecting, preventing, and investigating fraud, abuse, or illegal activity.
Complying with legal obligations and regulatory requests.
Sending you information about updates, features, and, where you have provided consent, promotional communications.
Performing analytics and reporting to understand service performance and user behaviour.

Legal Bases for Processing (Including GDPR)

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases when processing your personal data:

Contract Performance: processing necessary to provide the services you request or to perform our contract with you.
Legal Obligation: processing required to comply with applicable laws or regulatory obligations.
Consent: where you have given clear permission for a specific purpose, such as receiving marketing communications or accepting certain cookies. You may withdraw your consent at any time.
Legitimate Interests: where processing is necessary for our legitimate interests, such as fraud prevention, network and information security, and improving our services, provided those interests do not override your rights and freedoms.