Responsible gambling

Responsible Gambling

Gambling should be a form of entertainment, not a source of harm. If you ever feel that play is becoming stressful, costly, or hard to control, help and clear tools are available. This page explains practical, immediate steps you can take to protect yourself and others, and how to get further support when you need it.

We use plain language and short steps so you can act quickly. If you want assistance setting limits or taking a break from play, our support team is available through live chat to guide you confidentially.

Warning Signs to Watch For

Recognising the early signs of problem gambling makes it easier to take a constructive step back. The following are common warning signals that your play may be becoming risky:

Spending more time or money than you intended, or chasing losses.
Neglecting work, study, family or social commitments because of gambling.
Feeling anxious, irritable or restless when not playing.
Borrowing money, selling possessions or using essential funds to gamble.
Hiding gambling activity or lying about how much you play.
Needing to increase bet sizes to get the same excitement from play.

Tools You Can Use Right Now

We offer practical account tools to help you control your play. You can usually apply these yourself in the account area, or ask support to help set them up.

Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account.
Loss limits: Limit how much you can lose over a chosen period to protect your bankroll.
Session limits and reminders: If automatic session pop-ups are not visible, you can ask support to advise on available reminders or use your own timer to limit session length.
Reality checks: Use device timers or calendar alerts to prompt you to pause and reassess your play.
Payment controls: Remove or restrict stored payment methods and avoid keeping large balances in your account.

How to Set Effective Limits

Limits work best when they are realistic and set before you start playing. A few simple steps can make limits meaningful:

Decide an affordable amount you can lose each week without affecting bills or essentials.
Choose a limit period (daily, weekly or monthly) and enter it in your account settings.
Lower limits are often more effective than frequent changes; make adjustments with care.
Consider combining deposit and loss limits with session reminders for extra protection.
Keep a short log of play time and spending for a few weeks to better understand your habits.

Self-Exclusion and Taking a Break

If limits are not enough, a temporary or longer break can give you space to regain perspective. Self-exclusion is a straightforward and effective option:

Time-out: A short, temporary suspension of your account to interrupt play and reduce impulse decisions.
Self-exclusion: A longer lock on your account that prevents access for a set period. This can be extended if needed.
During exclusion, your account is closed to play; you can request support to help with the process and discuss the next steps.
Remember to remove saved payment details and consider voluntary limits with your bank or third-party blocking tools for extra safety.

If You Need More Support

Seeking help is a strong and positive step. If gambling is affecting your finances, relationships or wellbeing, consider these options:

Contact our support team for confidential assistance with limits, self-exclusion and next steps.
Speak to a health professional or a trained gambling counsellor for practical coping strategies and emotional support.
Consider financial counselling if gambling has created debt or money-management problems.
If you feel at risk of harm, reach out to an appropriate emergency or crisis service in your area. Immediate safety is the priority.

How Friends and Family Can Help

If someone you care about is struggling with gambling, your support can make a real difference. Approach the conversation with compassion and without blame.

Express concern calmly and listen without judgement.
Encourage them to use account tools and contact support for self-exclusion or limits.
Help them set practical barriers—remove payment methods, block sites on home devices or assist in contacting financial counselling services.
Offer to attend appointments or support calls if they want company or accountability.
Take care of your own wellbeing; supporting someone else can be stressful. Consider seeking advice for yourself if needed.

Practical Tips for Safer Play

Small, consistent habits reduce risk and keep play enjoyable. Try these practical measures:

Only gamble with money you can afford to lose; never use household or bill funds.
Set a strict bankroll and stick to it—treat gambling money as entertainment spending.
Use pre-set deposit and loss limits, and avoid changing them impulsively.
Take regular breaks; step away if you feel emotional, tired or pressured.
Keep play social and recreational rather than a way to solve financial or emotional problems.
Verify your account early (KYC) to avoid delays later. This helps with withdrawals and keeps your play transparent.
Test small withdrawals early to confirm payout processes and build confidence in the system.

We are committed to supporting safe play. If you want help setting limits or discussing self-exclusion, our support team is available to assist you respectfully and confidentially. You do not have to manage this alone—reaching out is a positive first step.